Policies & Procedures

At ChildFirst Supervision, policies are designed to ensure safety, professionalism, and transparency for every family.

Child Safety & Protection

  • Children’s safety and wellbeing is the top priority.

  • Any suspected abuse or neglect is reported to the appropriate authorities immediately.

  • Supervision practices ensure children are safe during visits, changeovers, and transport.

  • All actions follow professional and ethical guidelines.

Privacy & Confidentiality

  • Client information and reports are securely stored.

  • Shared only with relevant parties (parents, legal representatives) as required.

  • All practices comply with local privacy laws.

Health & Safety

  • Visits are held in safe, child-friendly environments (parks, cafés, indoor venues).

  • Vehicles comply with safety standards and child restraint laws.

  • Emergency procedures are in place for accidents, injuries, or illness.

  • Hygiene and infection control measures are maintained.

Contact Supervision

  • Face-to-face and online visits conducted in safe, neutral environments.

  • Supervisor observes interactions and intervenes only for safety.

  • Incidents or concerns are documented in professional reports.

Changeover & Handover

  • Supervised handovers are held in safe, neutral locations.

  • High-conflict situations are managed to minimise stress.

  • Transport protocols are followed.

  • Facility changeovers are conducted respectfully, following rules.

Transportation

  • Children are transported safely with seat belts/child restraints.

  • Routes and timings are planned to reduce stress.

  • Delays or emergencies are communicated to parents.

Report Writing

  • Reports are objective, factual, and professional.

  • Include parent–child interactions, behaviours, concerns, and notable events.

  • Suitable for Family Court proceedings.

  • Delivered securely and on time.

Court & Subpoena

  • The supervisor may be required to attend court or provide evidence when requested via subpoena or court order.

  • All court-related information is handled objectively, professionally, and confidentially.

  • ChildFirst Family Services complies fully with legal obligations regarding subpoenas and court attendance.

Complaints & Grievances

  • Concerns may be raised via phone, email, or in writing.

  • Complaints are acknowledged promptly and resolved professionally.

  • Unresolved matters may be escalated to regulatory authorities.

Cancellation & Rescheduling

  • Cancellations within 24 hours of service: full fee applies

  • Child sickness: If your child is unwell, the visit may be rescheduled at no additional cost, subject to the supervisor’s availability.


    Please note that refunds are not provided for cancelled visits due to illness; however, every effort will be made to find the next available appointment time.

Code of Conduct

  • Professional behaviour maintained during visits, transport, and all interactions.

  • Boundaries with clients and families are respected at all times.

  • Supervisor maintains impartiality, professionalism, and confidentiality.